1. Profile Creation and booking process
The profile creation process on the travel portal should be easy. Allow the multiple profile creation options like creating using email id, through social media, or from mobile number. The profile creation will be the first action taken by the user on your society to book tickets. The booking process should be easy and short. Make sure you are not asking for too much detail in the ticket booking form, as it can divert the user to other travel agency portals to save their time travel business portal.
If your booking process is smooth, the customer will come again and again to book their tickets.
2. Customization packaging option
For traveling, tour packaging is one of the important features. Today people are very particular about their travel accommodations, activities, food, etc. Offering an option to add and subtract few activities from the travel package, will help the customer to buy the best travel package as per their requirement. Providing limited tour packages will not give your customer the vacation of their dreams. Gone are the days, when people used to make travel plans as per the availability of travel packages in travel agencies. The personalized experience will drag them to visit your travel agency software again for the best traveling experience.
Also, offer them multiple packages of a particular destination by making changes like a number of days, stay in the hotel, participation in any local and cultural activities, etc. While buying travel agency software, make sure you are hiring an experienced company.
3. Payment method
Keep in mind the payment process is the last step of buying your product and services. Provide your customer’s payment flexibility. Offer multiple payment options like third-party payment applications, payment apps, usage of credit or debit cards. As everything is digital and fast now, make sure your payment process is fast and secure. The customer will be adding her personal and bank information, the transaction should be safe for you and the customer both. Keeping multiple payment options will even help international travellers to book tickets or hotels without facing any issues.
The more options you will give, the more area of the audience you can attract. Either you can hire software development services to build your Travel agency software from scratch, or buy a white label travel solution like MakeMyTrip from them.
4. Multi-lingual and currency
How frustrating will it be to convert each word into a local language? While running a travel agency, you will have a wider audience. Your travel agency must be for people from different corners of the world. It is your responsibility to provide a personalized and rich experience to all the visitors. To attract an international audience, your travel agency software must have multiple languages and currencies supporter features. These features will help you to serve customers of different countries and your revenue will be more. There are many countries where people speak their local language. While booking any travel package or ticket, for sure they will check the prices. What if you cut the step of transferring the mentioned currency into local currency? It will be a huge deal for them. Reading content on your software will help them to understand your services and they will visit your software over again.
5. Search Option
Today, we are just one search away from the required information. The customer will not have enough time to go through your software, in brief, to find what she is looking for. Make sure your travel agency should have the search option feature. It will give the liberty to all the customers to directly find the information they are looking for. Also, you can make it a predictive search. When the customer types the keywords to find the information or services, a drop-down list will be automatically popped up below the search option. This is a great way of eliminating the long list of search results and help the customer to find the relevant information instantly.
Will you blindly buy the product without seeing any picture? No, right! For the Travel agency business, the gallery plays an important role. Visuals are the best way to communicate with your audience. Your customers must be looking for breath-taking pictures of their vacation destination. Moreover, it will assist them while choosing hotels, vacation destinations, restaurants, etc. Make sure the gallery has the best pictures. Try to provide multiple pictures for a single destination or service. Also, you can ask your customers to provide their vacation pictures for the credibility of a customer’s travel agency.